New advancements in cloud-based business process management (BPM) software is empowering different departments to connect and share information more easily, while automation is driving new opportunities for improving efficiency. With remote database support, companies can migrate these systems to the cloud for optimal functionality and to immediately leverage other benefits.
According to WinterGreen Research, BPM is going through a major transformation due to cloud computing. The firm's recent forecast predicted that the BPM market will grow from $2.6 billion in 2013 to $7 billion by 2018. Susan Eustis, lead author of the report, explained that the cloud is dramatically transforming BPM due to speed of deployment, affordability and ease of use.
"Cloud computing and smart devices represent the major forces impacting business process management (BPM) markets," Eustis stated. "As the enterprise managers work to implement apps that make automated process more responsive to the needs of customers, partners, suppliers and distributors, people use business process management (BPM) as the tools to help workers."
The WinterGreen study explained that BPM is the key to cross-departmental communication and productivity. For example, the report noted that if a shipping department needs to converse or collaborate with the order department, these interactions can be facilitated from within the BPM application.
Agencies in all sectors are looking to procure these improvements, including Ohio's Office of Budget and Management (OBM). GCN revealed that in order to drive higher performance and reduce operational challenges, the Ohio OBM sought a more automated approach that would enhance decision-making across teams, departments and systems. With a cloud-based BPM suite, the office was able to achieve this ability while also gaining deeper visibility into workflows, GCN reported. Raj Subramanian, CIO of Ohio OBM, reportedly explained at a recent Appian World presentation in Washington D.C. that previously, many processes were manually intensive. Service requests, for example, had to be made in person or over the phone and inventory assets were managed across disparate spreadsheets. Now, cloud-based BPM encompasses the OBM's service desk, business continuity planning and support, inventory management and more for easier accessibility to data and quicker remediation of issues. All of these services, GCN explained, can be used and tracked via any device.
By deploying cloud-based BPM, all staff is able to proactively address problems that interrupt performance and eliminate any delays that affect revenue.
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