Comments on: The Importance of Communication and Customer Happiness – Part I http://www.remotedbaexperts.com/Blog/2010/02/the-importance-of-communication-and-customer-happiness-part-i/ Remote DBA Experts Blog Fri, 23 Sep 2011 17:39:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Kate Nasser, The People-Skills Coach http://www.remotedbaexperts.com/Blog/2010/02/the-importance-of-communication-and-customer-happiness-part-i/comment-page-1/#comment-357 Kate Nasser, The People-Skills Coach Thu, 25 Feb 2010 13:20:14 +0000 http://www.remotedbaexperts.com/Blog/?p=1164#comment-357 Thank you, thank you, thank you for this post. I worked in IT for many years using my mathematics background. I could see clearly that good communication and other people-skills were critical for <em>any</em> function within a business. I had both skill sets and set out to work with technical professionals on improving their people-skills. That was 20 years ago and I have witnessed even <em>super techies</em> contribute their technical brilliance <em>because</em> they improved their people-skills. Yet just today I read an article in CIO magazine "Geek Pride: Soft Skills Are for Weenies" and simply laughed. It claimed that technical professionals believe that <em> good people-skills are a sign of technical incompetence.</em> What a myth. Develop every skill you can to be considered an <em>integral</em> part of the business. Remember, functions that isolate from the rest of the operation will continue to be off shored to developing countries. Functions that integrate, create, and deliver connective solutions will more likely be done here. I offer the following 3 steps to so everyone can make an <em>immediate improvement</em> in their professional communication skills. These three steps affect teamwork, understanding, and reaching business goals. <strong><a href="http://katenasser.com/soft-skills-employers-need-3-solid-steps/" rel="nofollow">Soft Skills Employers Need: 3 Solid Steps</a></strong> Thank you, thank you, thank you for this post. I worked in IT for many years using my mathematics background. I could see clearly that good communication and other people-skills were critical for any function within a business. I had both skill sets and set out to work with technical professionals on improving their people-skills. That was 20 years ago and I have witnessed even super techies contribute their technical brilliance because they improved their people-skills.

Yet just today I read an article in CIO magazine “Geek Pride: Soft Skills Are for Weenies” and simply laughed. It claimed that technical professionals believe that good people-skills are a sign of technical incompetence. What a myth.

Develop every skill you can to be considered an integral part of the business. Remember, functions that isolate from the rest of the operation will continue to be off shored to developing countries. Functions that integrate, create, and deliver connective solutions will more likely be done here.

I offer the following 3 steps to so everyone can make an immediate improvement in their professional communication skills. These three steps affect teamwork, understanding, and reaching business goals.
Soft Skills Employers Need: 3 Solid Steps

]]> By: Robert Keteyian http://www.remotedbaexperts.com/Blog/2010/02/the-importance-of-communication-and-customer-happiness-part-i/comment-page-1/#comment-354 Robert Keteyian Thu, 25 Feb 2010 00:57:18 +0000 http://www.remotedbaexperts.com/Blog/?p=1164#comment-354 I really like your examples and think they are representative of what happens in a lot of industries. In medicine, for example, it is not uncommon to find poor communication practices among the most highly trained individuals (doctors). Yet there is plenty of evidence that without effective communication the quality of any service goes down, regardless of the competence level of the individual. Thanks. I really like your examples and think they are representative of what happens in a lot of industries. In medicine, for example, it is not uncommon to find poor communication practices among the most highly trained individuals (doctors). Yet there is plenty of evidence that without effective communication the quality of any service goes down, regardless of the competence level of the individual.
Thanks.

]]> By: Valuable Internet Information » The Importance of Communication and Customer Happiness - Part I … http://www.remotedbaexperts.com/Blog/2010/02/the-importance-of-communication-and-customer-happiness-part-i/comment-page-1/#comment-353 Valuable Internet Information » The Importance of Communication and Customer Happiness - Part I … Wed, 24 Feb 2010 21:33:19 +0000 http://www.remotedbaexperts.com/Blog/?p=1164#comment-353 [...] Go here to read the rest: The Importance of Communication and Customer Happiness - Part I … [...] [...] Go here to read the rest: The Importance of Communication and Customer Happiness – Part I … [...]

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