Processing Customer Feedback It is important to note that the alignment engine is a continuous process.  It is iterative by nature.   There is no set time table that is used to process and analyze the collected data.   Customer feedback data is continuously analyzed by the personnel who service the account and by Service Assurance team [...]

There is so much to do, so if we are not careful, we end up taking on much more than any one person can handle.  To be most successful, you need to be very selective as to what you take on.  You need to be diligent at managing your attention and your agenda.  Since there [...]

One of the key success factors of effective business people is having good advice.  However, good advice can be expensive.  Not all of us can afford to have a board or know enough of the right people to get advice from.  One way to overcome this handicap is to develop a virtual board. A virtual [...]

One of the key measurements that we can use to evaluate service delivery performance is customer feedback.  We feel so strongly about customer feedback at Remote DBA Experts that we have created a customer feedback strategy called “The Service Delivery Alignment Engine.” We have established multiple communication flows to ensure that we receive feedback from [...]

Have you ever tried to cut with an unsharpened blade on your saw?  What happened? It took more time! It took more effort! It took more energy! It was frustrating! It was not pretty looking! Abraham Lincoln once said, “If I had eight hours to chop down a tree, I’d spend six sharpening my axe.”  [...]

Getting and keeping everyone on the same page is a critical success factor for leaders.  It is also one of the hardest things to accomplish due to the human meaning-making.  Each of us sees, hears, and feels things differently.  We all develop different sets of filters that we use to interpret what we read, see, [...]

In her 1995 national best-selling book, Jesus CEO, Laurie Beth Jones uses the story of Jesus Christ as a metaphor for visionary leadership.  Her book is divided into three sections: Strength of Self-Mastery Strength of Action Strength of Relationships I read this book a long time ago.  Today, I got an email from one of [...]

I was watching the Science Channel show Build it Bigger recently.  The show was about the process of designing and building a VERY large and unique hotel and entertainment complex in the Middle East.  It was amazing to watch the show at many levels.  What came out of it for me were the following lessons: [...]

I keep telling my team that they we need to be more proactive all the time.  On our website (www.remotedbaexperts.com) we talk a lot about proactive monitoring, proactive problem prevention, etc. Proactivity has several meanings: Having an orientation to the future, anticipating problems and taking affirmative steps to deal positively with them rather than reacting [...]

The purpose of this post is to stress the importance of keeping the results we seek in mind all the time.  When you keep results in mind, you are better able to align your time and effort to accomplish the results you desire.  Being highly conscious of the results enables you to better decide what [...]