Archive for March, 2010

The Importance of Communication and Customer Happiness – Part II

In this post, we will continue our discussion on effective communication skills and the role they play in our careers. This two-part blog entry is a somewhat lighthearted look at my own life’s lessons on effective communications (or lack thereof).   In future posts, we’ll look at different mechanisms we can use to communicate and coordinate [...]

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Looking in the Mirror

The following post is intended to help the reader understand the power of taking full responsibility for problems or lackluster results of the groups and organizations they lead.  By doing so, they will identify what really went wrong and better develop solutions and take actions that effectively resolve the situation permanently. In his book Good [...]

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