Key Capability Maturity Optimization

At Remote DBA Experts, we are constantly optimizing our key service capabilities.  We monitor the maturity and performance of all our key capabilities and ensure our efforts are ongoing to enable the best performance of those capabilities.  In the following series of posts, I will describe our model and approach to optimization.

To get started, I will define the following terms so we are on the same page during the rest of the posts in the series:

• Key Capabilities
• Capability Maturity
• Optimization
• Model

Key Capabilities

Capability is defined as the quality or ability of being capable.  A key capability is a mission-critical capability.  In our case, we have identified several key capabilities for our remote database administration services business.  Our mission is to deliver better and more service than in-house DBAs.  In order to accomplish our mission, we focus our effort on three main areas:

• Proactiveness
• Responsiveness
• Effectiveness

Hence, our Key Capabilities are all the things that enable us to be the most proactive, responsive and effective in delivering our remote DBA services.

Capability Maturity

Capability Maturity is simply the level of development and performance of the capability.  It involves three main aspects:

• Approach: The approach or strategy you take to make it happen
• Implementation: How well you implement it
• Results:  What results are produced by the capability

Optimization

This is the process of continuous improvement.  It means setting goals, objectives, and metrics for assessing performance and  taking action to optimize the capability based on how it performs.

The Model

The model we use to frame our key capabilities is simple and straightforward.  It includes five components we believe are critical to a capability’s performance:

• Information
• Processes
• Skills
• Sub-Capabilities: methods, tools, systems, etc.
• Other: control parameters, attitudes, etc.

In the following posts, I will delve into each of these and expand upon them with more detail and examples.  I hope you come back to read the series.

The BEST is Yet to Come!

Epi Torres, CEO