Epi Torres


Epi Torres is Chief Executive Officer at Remote DBA Experts. He is responsible for setting the overall strategic direction of the business. Epi brings 30 years of broad experience to this position.

His extensive background working for family businesses, large corporations and other entrepreneurial ventures have prepared him well for his role a CEO of the company. Epi earned a Bachelor’s degree in Electronics Engineering Technology (BSEET) from Capitol Institute of Technology in MD in 1978. He also completed several semesters of course work towards an MBA at the Catholic University of PR in 1982.

After graduating, he worked in his family’s business in Puerto Rico, as an electronic retail Store Manager. In 1981, he joined Westinghouse Electric as an Engineer where he was employed until voluntarily leaving in 1997 to build his own business. During a highly successful 15 year career at “Big W”, Epi held multiple positions ( in multiple locations) as he grew in the company. He was General Manger of Caribbean Operations for a large Business Unit just prior to his departure in 1997.

In 1997, he joined his then wife Janet to help her run a newly formed technology business Contemporary Technologies. As the COO, Epi helped Janet run and grow a highly successful technology business. Epi was instrumental in creating and executing the strategic plan that gave birth to the remote support division (branded as Remote DBA Experts).

In 2004, Epi took over the fulltime operations of the Remote DBA Experts Division and built a team that has grown the business to where it is today: one of the best providers of remote database administration services in the world!

Author Archive

On Becoming Indispensable: Likeability

In an earlier post, I introduced the concept of indispensability and I identified the following four factors as key to how indispensable you are perceived to be at work: Accomplishability: your ability to accomplish valued results. Value/Cost: the value delivered perception relative to the cost. Supply/Demand: the market dynamics of your position, skills, etc. Likeability:  [...]

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On Becoming Indispensable: Supply/Demand

In an earlier post, I introduced the concept of indispensability and I identified the following four factors as key to how indispensable you are perceived to be at work: Accomplishability: your ability to accomplish valued results. Value/Cost: the value delivered perception relative to the cost. Supply/Demand: the market dynamics of your position, skills, etc. Likeability: [...]

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On Becoming Indispensable: Value/Cost

In an earlier post, I introduced the concept of indispensability and I identified the following four factors as key to how indispensable you are perceived to be at work: Accomplishability: your ability to accomplish valued results. Value/Cost: the value delivered perception relative to the cost. Supply/Demand: the market dynamics of your position, skills, etc. Likeability: [...]

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On Becoming Indispensable: Accomplishability

In my last post, I introduced the concept of indispensability and I identified the following four factors as key to how indispensable you are perceived to be at work: Accomplishability: your ability to accomplish valued results. Value/Cost: the perception of value delivered relative to the cost. Supply/Demand: the market dynamics of your position, skills, etc. [...]

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On Becoming Indispensable

There is no better strategy for job security than to become as indispensable as possible to your organization.  Indispensability is a sense or perception others have of you.  It is a belief that you would be “difficult” or even better “impossible” to replace if you were to leave your job.  Here are a few words [...]

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On Becoming a More Valuable Employee

In this post, I am going to discuss what the most valuable (or highest paid) employees do and how they think.   I will briefly list strategies they use to make them worth more to their customers and thus to their employers. The most valuable employees tend to think and act differently than the average.  Interestingly, [...]

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Key Capability Maturity Optimization: The Model

The model we use to frame our key capabilities is simple and straightforward.  It includes five components that we believe are critical to the performance of Remote DBA Experts’ Key Service Delivery Capabilities: Information Processes Skills Sub-Capabilities: methods, tools, systems, etc. Other: control parameters, attitudes, etc. Let me illustrate the model using our Problem Prevention [...]

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Key Capability Maturity Optimization: Optimization

In my last two posts, I described key capabilities and capability maturity.  In this post, I will delve into the Capability Maturity Optimization process.  Optimization, in a nutshell, is the process of continuous improvement.  It means setting goals, objectives, and metrics for assessing performance and taking action to optimize the capability based on how it performs.  [...]

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Key Capability Maturity Optimization: Capability Maturity

Capability Maturity is simply the level of development and performance of a particular key capability.  The classical approach to capability maturity involves assessing the level (1-5) at which a capability operates according to the standard set by the developer.  The most popular of which is the Software Development CMM standard developed many years ago by [...]

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Key Capability Maturity Optimization: Key Capabilities

As I mentioned in my last post, our key capabilities at Remote DBA Experts are those that support our ability to be most proactive, responsive and effective.  Let me now expand upon each of the key capabilities. Proactiveness Capabilities Proactiveness is first and foremost an attitude. Thus, it comes from people and it starts with them.  [...]

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