Processing Customer Feedback It is important to note that the alignment engine is a continuous process.  It is iterative by nature.   There is no set time table that is used to process and analyze the collected data.   Customer feedback data is continuously analyzed by the personnel who service the account and by Service Assurance team [...]

One of the key measurements that we can use to evaluate service delivery performance is customer feedback.  We feel so strongly about customer feedback at Remote DBA Experts that we have created a customer feedback strategy called “The Service Delivery Alignment Engine.” We have established multiple communication flows to ensure that we receive feedback from [...]

As we learned in my last post, effective measurements are required to judge the success of any activity.  The blog also contained some recommendations on questions to ask your customers in order to determine if you are delivering high quality service.     After the responses are received, the customer feedback data needs to be evaluated quickly [...]

As we learned from my last post, it takes much more than technical skills to become successful as a database administrator.  One of the key measurements DBAs can use to evaluate their performance is customer feedback.  We feel so strongly about customer feedback at Remote DBA Experts that we have created a customer feedback strategy [...]