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Posts Tagged ‘customer happiness’

Service Level Agreements

We have learned in previous blogs that identifying what our customers expect from us is an absolute requirement in meeting their needs.   We probably won’t be meeting all of our customer’s expectations if we don’t have a firm understanding of what they are. We also know that each organization, group and individual user has their own […]

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The Importance of Communication and Customer Happiness – Part II

In this post, we will continue our discussion on effective communication skills and the role they play in our careers. This two-part blog entry is a somewhat lighthearted look at my own life’s lessons on effective communications (or lack thereof).   In future posts, we’ll look at different mechanisms we can use to communicate and coordinate […]

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The Importance of Communication and Customer Happiness – Part I

As we all know, effective verbal and written communication is critical to the success of any business activity.   The more complex the activity or the more coordination that is required to complete a given task, the more important effective communications becomes.    There are very few tasks in the DBA profession that don’t require some level of coordination between […]

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