The model we use to frame our key capabilities is simple and straightforward.  It includes five components that we believe are critical to the performance of Remote DBA Experts’ Key Service Delivery Capabilities: Information Processes Skills Sub-Capabilities: methods, tools, systems, etc. Other: control parameters, attitudes, etc. Let me illustrate the model using our Problem Prevention [...]

In my last two posts, I described key capabilities and capability maturity.  In this post, I will delve into the Capability Maturity Optimization process.  Optimization, in a nutshell, is the process of continuous improvement.  It means setting goals, objectives, and metrics for assessing performance and taking action to optimize the capability based on how it performs.  [...]

Capability Maturity is simply the level of development and performance of a particular key capability.  The classical approach to capability maturity involves assessing the level (1-5) at which a capability operates according to the standard set by the developer.  The most popular of which is the Software Development CMM standard developed many years ago by [...]

As I mentioned in my last post, our key capabilities at Remote DBA Experts are those that support our ability to be most proactive, responsive and effective.  Let me now expand upon each of the key capabilities. Proactiveness Capabilities Proactiveness is first and foremost an attitude. Thus, it comes from people and it starts with them.  [...]

At Remote DBA Experts, we are constantly optimizing our key service capabilities.  We monitor the maturity and performance of all our key capabilities and ensure our efforts are ongoing to enable the best performance of those capabilities.  In the following series of posts, I will describe our model and approach to optimization. To get started, [...]