Processing Customer Feedback It is important to note that the alignment engine is a continuous process.  It is iterative by nature.   There is no set time table that is used to process and analyze the collected data.   Customer feedback data is continuously analyzed by the personnel who service the account and by Service Assurance team [...]

One of the key measurements that we can use to evaluate service delivery performance is customer feedback.  We feel so strongly about customer feedback at Remote DBA Experts that we have created a customer feedback strategy called “The Service Delivery Alignment Engine.” We have established multiple communication flows to ensure that we receive feedback from [...]