We have learned in previous blogs that identifying what our customers expect from us is an absolute requirement in meeting their needs.   We probably won’t be meeting all of our customer’s expectations if we don’t have a firm understanding of what they are. We also know that each organization, group and individual user has their own [...]

Database administrators are ultimately responsible for guaranteeing the quality of their organization’s database environments. From protecting against unauthorized access to providing 24×7 availability – “the buck stops at the DBA Unit.” Although the database infrastructure (DB binaries, O/S, hardware) doesn’t change much, there is one component that usually changes a lot – the application. This [...]