Guaranteed Levels of Service

CTi doesn't view itself as simply another vendor, but rather as a partner in the on-going effort to improve your IT environment. We are part of the team and being part of the team means being held accountable for our work. We expect it of our employees and we hope that you expect it of us.

That is why we provide guarantees to our service levels. If we miss a service level, we are subject to a financial penalty. It is that simple. The question you should ask is why all of your vendors don't offer you the same. We are confident in our service, confident in our employees, and confident in our ability to provide you with superior service.

Through the SLAs, Contemporary Technologies guarantees the performance of critical areas including:

• Database Availability
• Backup and Recoverability
• Problem Management
• Change Management
• Quality Management
• Proactive Database Monitoring
• Monthly Reporting
• Customer Defined Service Levels Tailored to Meet Specific Needs