Oracle Applications Support

Remote DBA Experts' Oracle Applications Service Delivery Team has unparalleled expertise in all Oracle database versions (7.0, 8i, 9i, 10G, 11G) and Oracle application versions (10x, 11x, 11i, R12) running on all platforms supported by the Oracle product set including Linux, AIX, HP-UX, SUN and Microsoft Windows. Our support professionals come from many different backgrounds and possess a wide range of expertise:

• Over a hundred years of collective Oracle Apps support experience
• Oracle Application DBA’s average 15 yrs. of experience per team member
• Actively administering dozens of Oracle Apps environments
• Successfully performed hundreds of Oracle Apps upgrades
• Successfully applied thousands of patches
• Clone dozens of Oracle Apps environments weekly

Over the last 10 years, Remote DBA Experts has created an Oracle Applications service delivery engine that is designed to help customers fully leverage their Oracle investment and benefit from environments that are cost-effective, highly available and high performance.  Whether you are looking for supplemental support to free your internal staff for strategic projects, full outsourcing to reduce support costs or expert assistance with upgrades and migrations,  Remote DBA Experts will tailor a service package that meets your specific needs.

Reduce Support Costs and Improve Quality?  You can have it both ways!
A well-managed Oracle applications environment provides superior levels of performance, availability and functionality.  A mismanaged applications environment is plagued by poor performance, limited functionality, high total cost of ownership, complex administration and tuning, lack of scalability and poor reliability/availability.        

How Remote DBA Experts Helps:

• Reduces overall costs by leveraging Remote DBA Experts’ support architecture
• Flexible offering allows customers  to take advantage of full or supplemental support packages
• Customers only pay for the services they need, when they need them
• Best practices and dedicated upgrade specialists ensure Oracle Applications upgrade projects complete on-time and on-budget
• 24 X 7 Oracle Apps Operation Center ensures continuous availability
• Monitoring architecture tailored for Oracle Applications
• High quality service is guaranteed by fully customizable SLAs
• Experts dedicated to help customers maximize their Oracle Applications investment
• CMM and ITIL Compliant Process and Procedure Library
• Oracle Applications resource analysis and forecasting engine predicts problems weeks and months in advance

Leverage the Knowledge, Skills and Experience of our Oracle Applications Team
Remote DBA Experts' Oracle Applications professionals have hundreds of years of collective experience working with all types of Oracle Application implementations. While each individual in your organization can't be expected to be an expert in all facets of an Oracle applications environment, our team approach allows us to create specialists who dedicate dozens of hours learning Oracle Applications installation, configuration and administration. 

Remote DBA Experts - The Oracle Applications Upgrade and Migration Experts
Upgrading Oracle Applications is a wonderfully complex (and usually expensive) task.  As a result, companies that are implementing or upgrading their Oracle Applications environments need to partner with an organization that has the experience and expertise required to ensure a smooth implementation. 

Remote DBA Experts has performed dozens of successful Oracle Applications installs and upgrades.  We are often asked to assist new customers on projects that are experiencing issues. Because of these troubleshooting activities, we know what works and what doesn’t.  Our large customer base provides us with a wealth of experience in all of the operating system configurations and software variations of the Oracle Applications Product Suite. Remote DBA Experts' Oracle Apps professionals perform a variety of daily activities including:

• 24 x 7 On-Call Production Support for Oracle Applications and Databases
• Fast, Efficient Response to Database and Application Alerts
• Oracle E-Business Suite Support
• Technical Support for Oracle Applications
• Installations, Upgrades, Migrations and Configurations
• Patching and Cloning
• Oracle Applications System Administration
• Ongoing Database Administration and Maintenance for Oracle Databases Running on Multiple Environments
• Day-to-day Troubleshooting
• Backup and Recovery Planning and Support
• Disaster Recovery Analysis and Testing
• Space Management and Capacity Planning
• Security Administration and Maintenance
• Object Creation and Management
• Database and Application Performance and Availability Monitoring
• Highly Available Architecture Design and Implementation
• Project Planning, Assigning, Monitoring, Reviewing , and Evaluation
• Work with Customers to Measure and Manage Service Levels
• Ensure Effective Flow of Communication Between the DBA Team, Customers, and Management