Support you Need,
Service you can Trust.

Remote DBA Services

Remote DBA Experts offers two service options for SQL Server, Oracle, MySQL and DB2 database environments running on a variety of OS platforms.

 

Key Remote DBA Service Features

• 24x7 database monitoring and support
• Flexible, on-demand DBA resources and skills
• Multi-Platform Database Monitoring and Support
• Systematic Service Delivery Approach
• 100% US-based support
• Service Level Agreements
• Guaranteed Response Times
• Tactical and Proactive Database Monitoring
• Problem Prevention, Identification and Resolution
• Database Tuning and Maintenance
• Change Management
• Installs and Upgrades
• Analysis and Assessments
• Space management and capacity planning
• Security administration and maintenance
• Historical trending and analysis

 

Benefits of Remote DBA Services

• Lower DBA Cost
• Higher Database Availability
• Better Database Performance
• Experienced, Full-time DBAs on Demand
• Maximize IT Investments
• Increase Internal Team Productivity
• Guaranteed Service Levels and Response Times
• Access to Skills and Expertise not available in-house
• Leverage State-of-the-Art Tools and Technologies
• Leverage DBA Best Practices
• Faster Response Time and Problem Resolution
• Eliminate Night, Weekend and Holiday Shifts

Centers of Excellence and Centers of Expertise

Our service delivery resources and capabilities are organized around Centers of Excellence and Expertise. These "Centers" enable us to align individual's passion, skills and experience in order to offer high-focus/high-value services like no one else does in our industry.

The Centers of Excellence are broader in scope than the Centers of Expertise and cover the following service areas for each of the supported platforms:

These Centers are platform-specific "silos of knowledge" within the organization. In each of them we leverage Subject Matter Experts' passion, talent and experience around each specific service category. Our goal is to create high synergy and deliver the highest-possible value to our customers.

In the Database Performance Center the team's focus is on assessing, improving and maintaining the best database performance possible for each of the systems under our care.

In the Database Availability Center the team's focus is on assessing, improving and maintaining the highest database availability possible for each of the systems under our care.

In the Database Security Center the team's focus is on assessing, improving and maintaining the highest database security possible for each of the systems under our care.

In the Database Functionality Center the team's focus is on assessing, improving and maintaining the best database functionality possible for each of the systems under our care.

In the Database Administration Center the team's focus is on providing the most proactive database maintenance and administration services possible for each of the systems under our care.

These centers are aligned to our SLAs which are used to set the service performance parameters by which the team performance is measured.

The Centers of Expertise are more highly specialized centers. They include higher-end service offerings specific to each of the platforms we service. Here we focus on specific areas of expertise related to each platform. Subject Matter Experts with highly developed skills and extensive experience in each specific area deliver unique value to our customers according to their needs.

The Oracle Centers of Expertise includes the following areas:

• Oracle Real Application Clusters
• Oracle Data Guard Architectures
• Non-Oracle failover technologies
• Oracle Applications
• Oracle Data Warehousing and Data Mining
• Oracle Advanced Security Options
• Oracle Times Ten In-Memory DB

The MS SQL Server Centers of Expertise includes the following areas:

• High availability options
• Data Warehousing and Data Mining
• Analysis and Reporting Services
• Performance Monitoring and Optimization

The IBM DB2 Centers of Expertise includes the following areas of expertise:

• Support for DB2 on ZOS, Windows, AIX and UNIX
• DB2 database replication and HADR replication for high availability
• IBM Data Mirror replication software
• BMC and CA third-party tools
• Database and SQL performance monitoring and tuning
• All IBM utilities and tools

The MySQL Centers of Expertise includes the following areas of expertise:

• MYSQL high availability options
• Support for all MYSQL storage engines
• MYSQL installations, upgrades and migrations
• MYSQL database monitoring and tuning